Introduction: Citizens and the new governance - Luc Rouban What kind of a citizen for what kind of state? - Francoise Dreyfus Transparency and citizen participation - Stefan Sjoblom Citizens and the quality of public administration in Greece - Calliope Spanou The improvement policy of services to the users in France in the face of equity requests - Philippe Warin Municipal democracy and citizens' participation. Citizens' views on municipal dacision-making and possibilities to affect local social policies - Vuokko Niieranem Recent legislative innovations in the greek administrative institutions: the example of the "citizen'advocate" institution or the greek Ombudsman - Panagiotis E. Poulis The experience of France's "family" welfare office: lessons in the search for new management techniques - Michel Chauviere Citizenship and policy-making in the netherlands: the limits of an interactive approach - Monique Esselbrugge Unions of civil servants and the quality of governance in France - Jeanne Siwek-Pouydesseau Citizens and the quality of public action: seeking a new form of management. Public safeguarding of public service users in Italy and the "carta dei servizi pubblici" - Stefano Battini Partnership boards in northern ireland: an administrative innovation in active citizenship or another quango? - Derek Birrell and Ann Marie Gray New public management and its critics. Alternative roads to flexible service delivery to citizens? - Carsten Greve and Peter Kragh Jespersen Between autonomy and subordination: bureaucratic legitimacy and administrative change in Germany - Klaus H. Goetz The fallacies of new public management - Can they still be prevented in the austrian context? - Barbara Liegl The consumption of best practices. How to understand new public management - Tarja Saarelainen Reports of the permanent study groups of the EGPA Informatisation in public administration: re-territorialisation in a framework of de-territorialisation? Geographic information systems in public administration - Wim van de Donk and John Taylor Personnel policies - David Farnham, Annie Hondeghem and Sylvia Horton Productivity and quality in the public sector - Geert Bouckaert and Petri Uusikyla Public finance and management - Mihaly Hogye Cooperation in continuing education, training, reserch and consulting between eastern and western Europe - Gyorgy Jenei Contractualisation in the public sector ince 1980 - Yvonne Fortin and Hugo Van Hassel

Carta de Servicos Publicos